Shipping Policy

At iyaotui, we strive to ensure that your shopping experience is as smooth and satisfying as possible. Below, you will find all the information you need regarding our shipping policies, including shipping times, costs, and procedures.


Shipping Time

Our standard shipping time is estimated between 15-25 business days from the date of order processing. Please note that this is an estimated time frame and may vary depending on factors such as customs clearance, postal service delays, and local delivery conditions.

Order Processing

Processing Time: Orders are typically processed within 1-2 business days. Please note that processing time may be longer during peak seasons or due to unforeseen circumstances.

Order Confirmation: Once your order has been placed, you will receive an order confirmation email with your order details. After your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Costs

Standard Shipping: We offer flat-rate shipping to most destinations. The shipping cost will be calculated at checkout based on your location.


Customs, Duties, and Taxes

Please be aware that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.

Delivery Issues

If you encounter any issues with your delivery, such as delays, missing items, or incorrect deliveries, please contact our customer service team at [email protected] as soon as possible. We will work diligently to resolve the issue and ensure your satisfaction.

Undeliverable Packages

In the event that a package is deemed undeliverable due to incorrect address information, refusal of delivery, or other reasons, the package will be returned to our warehouse. We will notify you and arrange for re-shipment or a refund of the order, excluding shipping costs.

Lost or Stolen Packages

iyaotui is not responsible for lost or stolen packages. Once the package has been marked as delivered by the carrier, it is considered to be in the customer’s possession. We recommend shipping to a secure location where someone is available to receive the package.