Return Policy

At iyaotui, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process. Please review our return policy below to ensure a smooth and efficient return experience.

Eligibility for Returns

• Time Frame: You may return items within 30 days of the delivery date. After 30 days, we unfortunately cannot offer a refund or exchange.

• Condition: To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging, with all tags and labels attached.

• Non-Returnable Items: Certain items are non-returnable, including but not limited to:

  • Final sale items
  • Gift cards
  • Underwear and swimwear (for hygiene reasons)
  • Customized or personalized items

Return Process

1. Initiate a Return: To start the return process, please contact our customer service team at [email protected] with your order number, the items you wish to return, and the reason for the return. Our team will provide you with a Return Authorization Number (RAN) and return instructions.

2. Prepare Your Return: Pack the items securely in the original packaging, including any documentation, accessories, and the Return Authorization Number. Ensure the package is properly sealed to avoid damage during transit.

3. Ship the Return: Ship the return package to the address provided by our customer service team. Please use a trackable shipping method to ensure that we receive your return. You are responsible for the cost of return shipping unless the item is defective or the return is due to our error.

4. Return Confirmation: Once we receive your return and inspect the items, we will send you an email to notify you that we have received your returned item and confirm the approval or rejection of your refund.

Refunds

• Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method used for the purchase.

• Partial Refunds: In certain situations, only partial refunds may be granted, such as for items not in their original condition, damaged items, or items returned more than 30 days after delivery.

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped). If you received free shipping on your order, the actual shipping cost will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team at [email protected]. We will guide you through the exchange process. Please note that exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, details of the damage or defect, and any photos if possible. We will arrange for a replacement or a full refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received a refund within the specified time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our return policy or need further assistance, please don’t hesitate to contact our customer service team at [email protected]. We are here to help and ensure your satisfaction.